Managed Services Secure SD-WAN, Layer-3 IP VPN, DDos, Managed Security, Network Operations-as-a-Service (NOS) and Field Operations-as-a-Service (FOS).

Hydro One Telecom offers 24/7 support and tailored IT solutions, including Secure SD-WAN, Layer-3 IP VPN, IP VPN, Managed Security, Network Operations as-a-Service and Field Operations as-a-service (FOS) to businesses that are looking to outsource processes and functions that can help to improve operations and reduce expenses.  Working with HOT as their Managed Services Provider, our clients can focus on their core business with the confidence that HOT will manage their environment or their services as directed. From setup, installation, configuration and fine-tuning through to identifying and correcting connectivity or functionality issues, HOT will perform all the services under a strict Service Level Agreement (SLA).

Network Connectivity and Security

Today’s digitally driven workplaces demand speed, precision and collaboration from their employees—regardless of whether they’re working at headquarters, in branch offices or on the go. Employees, in turn, need real-time access to data and resources, and are increasingly reliant on business applications, including automation and cloud computing platforms, to deliver top-notch service to their customers.

The problem is that many traditional Wide Area Network (WAN) services simply weren’t built with the demands of the Digital Age in mind. They lack the speed and flexibility to cost-effectively and securely accommodate Internet traffic growth required to support organizations in a “digital-first” marketplace.

If you’re struggling with excessive latency, less-than-ideal network performance and increasing network costs, we’ve got the solution: Hydro One Telecom’s new Secure SD-WAN.

Learn More      Or      Download our sell sheet


Field-Operations-as-a-Service  (FOS)

HOT’s Field Operations-as-a-Service offering provides intake operations and dispatch services for expertly trained field technicians for overseeing Incident & Change Management tickets, as well as Spares Inventory Management, Network Construction and Customer Installations.  We maintain a fully redundant 24×7 Network Operating Centre (NOC) for monitoring network performance and deploying field technicians with customizable Mean-Time-To-Repair (MTTR) targets.

Network Operations as a Service (NOS)

Our award-winning Network Operations Centre (NOC) is staffed by expert-level telecommunications professionals trained in operational support for Event Management, Incident Management, Change Management and Problem Management.  Our Network Operations-as-a-Service (NOS) offering includes monitoring, management and reporting of communication services and infrastructure through fibre, IP, optical, cloud, and wireless infrastructures with support for CheckPoint, Ciena, Cisco, Juniper, IMC, NetGuardian, Nokia (Alcatel), Palo Alto, Raisecom, RuggedCom and TippingPoint platforms.

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