Hydro One Telecom uses the same Network Operations Centre that manages data communications for the Hydro One electricity grid. A dedicated staff of telecommunication professionals support the life-cycle maintenance of your broadband requirements around the clock. 

Exceptional reliability

• 24/7 monitoring for immediate response and reliability
• 99.99% availability on private line circuits
• 99.7% availability on Transparent LAN Services and Internet Transit Services
• Four-hours mean-time to repair for the province-wide network
• ITIL v3 best practices for Incident, Change and Problem Management
• Highly trained NOC staff